Exchange and Returns
Q: What is your exchange and return policy?
1. We will exchange a product only if we have sent you a completely different product from the one that you ordered. We will pay for the shipping charges in this case. (Shipping charges will be reimbursed in the form of store credit.)
2. If we ship out a product in the wrong size than the one that is specified in your order then we will exchange it for your correct size. We will pay for shipping charges both ways. (Shipping charges will be reimbursed in the form of store credit.)
3. However if it is the same product that you ordered and if you ordered the wrong size then we will exchange the size for you. But in this case you will have to pay for shipping both ways that is shipping it to us and also return shipping.
4. Products that have been customized or altered will not be exchanged. But many a times we have observed that customer(s) enter wrong measurements and need re-alterations for that perfect fit. Our in-house tailors will be happy to re-alter the outfit(s) once at no extra cost to you. You will only pay re-shipping charges (both ways). If you fall into this situation don’t worry, simply call or email us within 5 days of the purchase date and we will make sure that the issue is rectified.
5. Used or worn products will not be exchanged at all.
6. There will be no refunds provided in any case, only exchanges.
7. Please note that the shipping charges can be reimbursed to you in the form of discount and/or Online store credit which you can utilize in your future online orders with us. We cannot refund the return shipping charges.
8. Please email us within 24 hours of delivery if you want to apply for an exchange stating the reason for exchange. We will have someone contact you ASAP.
9. Do not ship any product back to us without getting a confirmation for exchange from us.
10. We will email you detailed instructions on how to exchange your product once you receive our exchange confirmation.
Q: What is eligible for return / exchange?
The following products are eligible for exchange
1. Completely different product is shipped from Trendz than the one that is ordered.
2. Product shipped from Trendz is in a different size than the one that is ordered by the customer.
3. Product was ordered in a wrong size by the customer. Customer will have to pay for return shipping.
4. Products must be unused / unworn.
5. There should be NO alterations and NO customizations done on the product.